What is the Quality of Safety at Westminster Medical Centre

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice took the opportunity to learn from internal incidents and safety alerts to support improvement."

Positive

"The practice had up to date fire risk assessments and carried out regular fire safety equipment tests and fire drills."

Positive

"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"The staff had worked hard to maintain and improve the service delivered to patients and the systems in place to ensure the safety of the practice."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information an apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"Staff were aware of what to do in the event of fire and had received fire safety training as part of their induction."

Positive

"Despite the many setbacks the practice had faced the staff had worked hard to maintain and improve the service delivered to patients and the systems in place to ensure the safety of the practice."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"• Complete actions identified on health and safety risk assessments where practical."

Positive

"The practice had systems in place to cascade information from safety alerts which were discussed in staff meetings and were aware of recent alerts."

Neutral

"• There were systems in place to mitigate safety risks including analysing significant events and safeguarding."

Neutral

"It covered such topics as infection prevention and control fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Neutral

"One of the GPs was the infection control clinical lead."

Neutral

"There was an infection control protocol and staff had received up to date training."

Neutral

"This included patients who required advice on their diet smoking and alcohol cessation."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"Other training included: safeguarding fire procedures equality and diversity and basic life support and information governance awareness."

Positive

"The complaints policy clearly outlined a time frame for when the complaint would be acknowledged and responded to and made it clear who the patient should contact if they were unhappy with the outcome of their complaint."

Positive

"The provider should: • Update information for patients on how to make a complaint by including the correct contact details for NHS England."

Positive

"Information about how to make a complaint was available in a practice information leaflet at the reception desk."

Neutral

"Other training included: safeguarding fire procedures equality and diversity and basic life support and information governance awareness."

Positive

"• A system of continuous quality improvement including the use of audits which demonstrated an improvement on patients’ welfare."

Positive

"This report describes our judgement of the quality of care at this service."