Latest Snippet(s)
Positive
"For example the practice had: • Not completed some risk assessments to monitor safety of the premises required by health and safety legislation such as control of substances hazardous to health COSHH display screen risk assessments for staff and disabled access."
Positive
"There were improvements in risk assessments and monitoring systems to improve the quality and safety of the service."
Positive
"• Keep a log of incoming safety alerts and record the action taken."
Positive
"• Some monitoring systems were in place but these required improvements for example monitoring verbal complaints monitoring patient safety alerts monitoring uncollected prescriptions and monitoring fridge temperatures."
Positive
"Since our last inspection the practice posted any new medicine safety alerts on the home page of their computer system for clinicians to view."
Neutral
"• Medicine safety alert information was available on the front page of computer screens with a link for more information for clinicians to access."
2017-06-09 Snippet(s)
Positive
"• From the sample of documented examples we reviewed we found there was an effective system for reporting and recording significant events; lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had up to date fire risk assessments and carried out regular fire safety equipment tests but had not yet carried out fire drills."
Positive
"However the management arrangements and records of monitoring systems to improve quality and identify safety risks needed improving."
Positive
"• The management arrangements and records of monitoring systems to improve quality and identify safety risks needed improving."
Positive
"For example the practice had: • Not completed some risk assessments to monitor safety of the premises required by health and safety legislation such as control of substances hazardous to health COSHH display screen risk assessments for staff and disabled access."
Positive
"• Not completed some risk assessments to monitor safety of the premises required by health and safety legislation such as control of substances hazardous to health COSHH display screen risk assessments for staff and disabled access."
Positive
"The areas where the provider must make improvements are: • Ensure risk assessments required by health and safety legislation are completed; and improve on quality assurance and monitoring systems and related records."
Positive
"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."
Positive
"• Monitoring systems for quality assurance and safety and related records required improvement for example monitoring and recording information about verbal complaints monitoring patient safety alerts monitoring uncollected prescriptions monitoring patient group directives for vaccinations and monitoring fridge temperatures."
Positive
"• Some monitoring systems in place but these required improvement for example monitoring patient safety alerts monitoring uncollected prescriptions and monitoring fridge temperatures."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information an apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"However the records for how safety alerts were monitored and actioned needed improving."
Positive
"Staff were aware of what to do in the event of fire and had received fire safety training as part of their induction."
Positive
"There was a health and safety policy available with a poster in a staff Are services safe?"
Positive
"The practice had systems in place to cascade information from safety alerts which were discussed in staff meetings."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Positive
"• Some monitoring systems in place but the management and records for this required improvement for example monitoring verbal complaints monitoring patient safety alerts monitoring uncollected prescriptions and monitoring fridge temperatures."
Neutral
"• There were systems in place to mitigate safety risks including analysing significant events and safeguarding."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-06-09 Snippet(s)
Positive
"Care Quality Commission comment cards we received were generally positive about the service experienced in terms of the quality of care received."
Positive
"This report describes our judgement of the quality of care at this service."
2017-06-09 Snippet(s)
Positive
"We spoke with two patients who were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-06-09 Snippet(s)
Positive
"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."
2017-06-09 Snippet(s)
Neutral
"One of the practice nurses was the infection control clinical lead but not all staff were aware of this."
Neutral
"There was an infection control protocol and staff had received up to date training."
2017-06-09 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
2017-06-09 Snippet(s)
Positive
"Patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patient comments indicated that patients were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We spoke with two patients who were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-06-09 Snippet(s)
Positive
"The areas where the provider must make improvements are: • Ensure risk assessments required by health and safety legislation are completed; and improve on quality assurance and monitoring systems and related records."
Positive
"• Monitoring systems for quality assurance and safety and related records required improvement for example monitoring and recording information about verbal complaints monitoring patient safety alerts monitoring uncollected prescriptions monitoring patient group directives for vaccinations and monitoring fridge temperatures."
2017-06-09 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."