What is the Quality of Safety at Vauxhall Primary Health Care

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity were maintained during examinations investigations and treatments."

Neutral

"We observed that privacy and confidentiality were maintained for patients using the service on the day of the visit."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts clinical interest or as a result of Quality and Outcomes Framework Are services effective?"

Positive

"The GPs continued to monitor and prescribe medication when they moved to a site in another area in order to promote patient safety and continuity of care."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring safety incidents."

Positive

"A protocol around learning and improving from safety incidents was available for staff to refer to."

Positive

"Alerts and safety notifications from national safety bodies were dealt with by the clinical staff and the practice manager."

Positive

"The premises were leased from Liverpool Community Health who carried out legionella testing to ensure the safety of the water supply."

Positive

"Reliable safety systems and processes including safeguarding Staff had access to safeguarding policies and procedures for both children and vulnerable adults."

Positive

"These included medicines management infection control dealing with emergencies and monitoring the safety of equipment."

Positive

"A health and safety policy and procedure was available."

Positive

"The practice manager was the lead for health and safety and these issues were discussed at staff meetings."

Positive

"The buildings manager ensured that checks were undertaken of the fire safety systems."

Positive

"Regular liaison took place with the health visitor to discuss any children who were at risk of abuse and to review if an appropriate level of GP service had been provided."

Positive

"The safeguarding lead met with the health visitor every two months to discuss any children who were at risk of abuse and to review if an appropriate level of GP service had been provided."

Positive

"They commented that they were treated with respect and dignity and that staff were caring supportive and helpful."

Positive

"Areas for improvement Action the service MUST take to improve • Take action to ensure its recruitment policy procedures and arrangements are improved to ensure necessary employment checks are in place for all staff and the required information in respect of workers is held."

Positive

"They felt listened to treated with dignity and respect and involved in decision making around their care and treatment."

Positive

"There were areas of practice where the provider needs to make improvements Importantly the provider must: • Take action to ensure its recruitment policy procedures and arrangements are improved to ensure necessary employment checks are in place for all staff and the required information in respect of workers is held."

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity were maintained during examinations investigations and treatments."

Positive

"Tackling inequity and promoting equality The practice provided disabled access in the reception and waiting areas as well as to the consulting and treatment rooms."

Positive

"We reviewed a number of human resource policies and procedures that were available for staff to refer to for example disciplinary grievance and capability and the equality and diversity policies and procedures."

Neutral

"Staff spoken with indicated they had received training around equality diversity and human rights."

Positive

"The complaint policy and procedure were available in the reception area."

Positive

"Practice seeks and acts on feedback from users public and staff Patient feedback was obtained through carrying out surveys reviewing the results of national surveys and through the complaint procedure."

Positive

"Staff had specific roles within the practice and clinical and managerial staff took the lead for different areas for example Quality Outcomes Framework infection control information governance and clinical audits."

Positive

"Regular developmental and governance meetings took place to share information look at what was working well and where any improvements needed to be made."

Positive

"Regular governance meetings took place to share information look at what was working well and where any improvements needed to be made."

Positive

"The practice was one of several practices that belonged to a neighbourhood quality improvement scheme operated by NHS Liverpool Clinical Commissioning Group CCG."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"These should be undertaken to ensure that good infection control practices are continuously promoted and where any shortfalls are identified an action plan is put in place to address them."

Positive

"The treatment and consulting rooms waiting areas and toilets seen supported effective infection control practices."

Positive

"This audit indicated that overall the practice was meeting effective infection control standards."

Positive

"Staff had specific roles within the practice and clinical and managerial staff took the lead for different areas for example Quality Outcomes Framework infection control information governance and clinical audits."

Positive

"Cleanliness & Infection Control There was a current infection control policy with supporting processes and guidance which staff were able to easily access."

Positive

"These included medicines management infection control dealing with emergencies and monitoring the safety of equipment."

Neutral

"There was a lead member of staff for infection control who had completed training relevant to this role."

Neutral

"We noted that the practice did not undertake its own infection control audits."

Positive

"Regular liaison took place with the health visitor to discuss any children who were at risk of abuse and to review if an appropriate level of GP service had been provided."

Positive

"The safeguarding lead met with the health visitor every two months to discuss any children who were at risk of abuse and to review if an appropriate level of GP service had been provided."

Neutral

"The safeguarding lead met with the health visitor to discuss any needs or concerns about children and young people registered with the practice."

Positive

"Recent guidance from NHS Protect included recording the first and last serial numbers of the pads when they were issued to the GP and having the GP sign for the receipt of the pad."