What is the Quality of Safety at Trentham Medical Centre

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"Track record on safety The practice had a good safety record."

Positive

"The practice learned and shared lessons identified themes and took action to improve safety in the practice."

Positive

"• The practice carried out DBS • All staff had received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"• Arrangements were in place to receive and comply with patient safety alerts recalls and rapid response reports issues through the Medicines and Healthcare products Regulatory Authority MHRA and through the Central Alerting System CAS."

Positive

"It had a range of safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"• There were risk assessments in relation to safety issues."

Neutral

"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."

Neutral

"• There were systems in place to mitigate safety risks including health and safety infection control and dealing with safeguarding."

Neutral

"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."

Neutral

"Staff took steps to protect patients from abuse discrimination and breaches of their dignity and respect."

Neutral

"• There were systems in place to mitigate safety risks including health and safety infection control and dealing with safeguarding."

Neutral

"• Review the frequency of undertaking infection control audits."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control Are services wellled?"

Neutral

"Staff took steps to protect patients from abuse discrimination and breaches of their dignity and respect."

Positive

"• The practice actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"• The practice was actively involved in quality improvement activity such as cyclical audits."

Positive

"Good As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."