What is the Quality of Facilities at The Hollies Medical Centre

Positive

"• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life."

Positive

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Neutral

"The practice has two GP partners one female and one male a nurse practitioner and practice nurse administration and reception staff and a practice manager."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Positive

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Positive

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Positive

"This included an induction process onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• There was some but not full and comprehensive evidence that regular health and safety related risk assessments were taking place."

Positive

"A practice risk assessment and regular health and safety audits were not taking place."

Neutral

"• There was a system to manage infection prevention and control but updated infection control training for staff had not took place."

Neutral

"• All older patients were offered a post hospital discharge from the GP."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."