What is the Quality of Safety at Tarbock Medical Centre

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"There was an up to date fire risk assessments and regular fire safety equipment tests were carried out."

Positive

"We looked at a sample of significant events from the practice and found that action had been taken to improve safety in the practice where necessary."

Positive

"We looked at a sample of significant events and found that action had been taken to improve safety in the practice where necessary."

Positive

"Our key findings across all the areas we inspected were as follows: • There were systems in place to reduce risks to patient safety for example equipment checks were carried out and there were systems to prevent the spread of infection."

Positive

"Staff knew how to report safety issues."

Positive

"There was a system in place for the management of patient safety alerts and we were given examples of the action taken."

Positive

"Overview of safety systems and processes • Arrangements for safeguarding reflected relevant legislation and local requirements."

Positive

"This covered such topics as fire safety health and safety and confidentiality as well as employment related matters."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Neutral

"There were IPC protocols and the staff had received training regarding the main principles of infection control and hand washing."

Neutral

"Inhouse infection control audits were also undertaken."

Neutral

"All staff received training that included: safeguarding adults and children fire procedures basic life support infection control and information governance awareness."

Neutral

"• Reception staff sign posted patients who did not necessarily need to see a GP to local resources such as the physiotherapy service this provided physiotherapy appointments for patients without the need to see a GP for a referral."

Positive

"The results showed that patients’ responses about whether they were treated with respect and compassion and involved in their care were inline with or above local and national averages."

Positive

"• Patients said they were treated with compassion dignity and respect."

Positive

"We saw staff treated patients with kindness and respect."

Positive

"They said that clinical staff listened to their concerns and treated them with compassion and empathy."

Positive

"Clinical staff referred patients on to counselling services for emotional support for example following bereavement."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Information about how to make a complaint was available for patients to refer to in the patient information booklet and on the practice website."

Positive

"A copy of the complaint procedure was available in the waiting area."

Neutral

"The practice held governance and staff meetings."

Neutral

"All staff received training that included: safeguarding adults and children fire procedures basic life support infection control and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."