What is the Quality of Facilities at Rawson Road Surgery

Positive

"• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life."

Positive

"Effective needs assessment care and treatment Once patients were registered with the practice the healthcare assistant or practice nurse carried out a full health check which included information about the patient’s individual lifestyle as well as their medical conditions."

Positive

"For example the practice nurse had attended additional training for diabetes management and the health care assistant had been recently promoted to an office manager."

Neutral

"The practice has one permanent male GP a practice nurse a healthcare assistant a practice manager and reception and administration staff."

Neutral

"• Incoming letters from hospitals were all read by the practice nurse first and those requiring action were then sent to the GP."

Neutral

"For example the practice nurse whose role included immunisation and taking samples for the cervical screening programme had received specific training and could demonstrate how they stayed up to date."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included an induction process onetoone meetings appraisals clinical supervision and support for revalidation."

Positive

"• The practice had carried out health and safety risk asssessments including fire safety risk assessments and conducted regular fire drills."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."

Positive

"The practice kept a log of all medicine safety alerts and what action had been taken."