What is the Quality of Care at Rawson Road Surgery

Positive

"• The practice was able to signpost patients experiencing poor mental health to access various support groups and voluntary organisations • Staff had received training about dementia and were aware of the patients that needed additional support."

Neutral

"They contacted patients on the dementia register on the day of their appointment to remind them of their appointment."

Positive

"The practice had a cancer champion who regularly contacted patients to ensure they were receiving appropriate support."

Positive

"For example the practice nurse had attended additional training for diabetes management and the health care assistant had been recently promoted to an office manager."

Positive

"Complaints were broken down into twelve different categories such as whether the complaint was a clinical issue or about staff attitude in order to identify any trends."

Positive

"• Housebound patients received an annual review and this was timed to coincide with their flu and pneumonia vaccinations for convenience."

Positive

"People experiencing poor mental health including people with dementia: • The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those living with dementia."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Positive

"• The practice was able to signpost patients experiencing poor mental health to access various support groups and voluntary organisations • Staff had received training about dementia and were aware of the patients that needed additional support."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."

Positive

"Clinicians knew how to identify and manage patients with severe infections for example sepsis and there was information available to help staff."