What is the Quality of Safety at Orrell Park Medical Centre

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Other risk assessments to monitor safety of the premises were also carried out such as control of substances hazardous to health and infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• From the sample of documented examples we reviewed we found there was a system for reporting and recording significant events; lessons were shared with practice staff and in some instances with external stakeholders to make sure action was taken to improve safety in the practice."

Positive

"• The practice had systems for being aware of notifiable safety incidents and sharing the information with staff and ensuring appropriate action was taken."

Positive

"• The arrangements for managing medicines including emergency medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."

Positive

"• We reviewed five personnel files and found they were maintained appropriately and all required safety checks had been carried out."

Positive

"• Medication safety alerts were discussed by the local medicines management team at meetings and the practice carried out audits."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"Overview of safety systems and processes The practice had systems processes and practices in place to minimise risks to patient safety."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Other risk assessments to monitor safety of the premises were also carried out such as control of substances hazardous to health and infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• Patients we spoke with and information from Care Quality Commission patient comment cards we reviewed indicated that patients were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There was a structured approach to the management of quality improvement and the practice proactively identified audits in response to: • Change in guidelines • Significant events • Following educational meetings Audits included consultation and medication audits."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."