Latest Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
2015-06-11 Snippet(s)
Positive
"Consultations took place in purposely designed rooms with an appropriate couch for examinations and curtains to maintain privacy and dignity."
Positive
"Staff we spoke with were aware of the importance of providing patients with privacy and of confidentiality."
Latest Snippet(s)
Positive
"The practice was now under a changed partnership and despite several setbacks had maintained the quality of care for patients and the safety of the practice."
Positive
"The practice had a new practice manager who had revised all policies and procedures and set up monitoring systems to ensure all staff were appropriately trained and to ensure the safety of the practice."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• The practice conducted safety risk assessments."
Positive
"It had a suite of safety policies which were regularly reviewed and communicated to staff."
Positive
"Staff received safety information for the practice as part of their induction and refresher training."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• There was a system for receiving and acting on safety alerts."
Neutral
"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."
2015-06-11 Snippet(s)
Positive
"Records showed that fire fighting equipment and fire safety equipment such as the fire alarm were routinely checked and maintained under contract."
Positive
"The practice had arrangements in place for identifying and managing risks such as fire security and general environmental health and safety risk assessments."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."
Positive
"The medicines management support from the CCG also undertook regular frequent audits of medications and prescribing trends such as domperidone safety review and oxycodone review."
Positive
"Lessons learnt from the investigation of safety incidents were disseminated to staff."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"We saw evidence to confirm that as individuals and a team staff were actively reflecting on their practice and critically looked at what they did to see if any improvements could be made National patient safety alerts were disseminated by the practice manager to relevant staff."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems in place to safeguard vulnerable children young people and adults."
Positive
"The practice had a health and safety policy in place."
Positive
"Health and safety information was displayed for staff to see."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Care Quality Commission CQC comment cards reviewed indicated that patients were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
2015-06-11 Snippet(s)
Positive
"They said they were treated with care compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with care compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They commented that they were treated with respect and dignity felt they had confidence in the staff caring for them and that their health needs were addressed."
Positive
"They told us staff were caring and compassionate and that they were always treated well with dignity and respect."
Positive
"We also observed that staff treated patients with dignity and respect."
Positive
"Patients we spoke with told us they were always treated with dignity and respect."
Positive
"Staff understood their role in respect of preventing and controlling infection."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-06-11 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice was situated in a purpose built health centre and provided disabled access in all area."
Neutral
"The practice routinely provided equality and diversity training for its staff."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
2015-06-11 Snippet(s)
Positive
"Patients we spoke with were not aware of the complaints procedure however they told us what they would do if they needed to make a complaint and none of the patients we spoke with had ever had cause to complain."
Latest Snippet(s)
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"The practice was actively involved in quality improvement activity and carried out a variety of administrative audits such as looking at hospital letters medicines audits and clinical audits."
Latest Snippet(s)
Positive
"Good As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"The practice was now under a changed partnership and despite several setbacks had maintained the quality of care for patients and the safety of the practice."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2015-06-11 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-06-11 Snippet(s)
Positive
"They provided staff with information about identifying reporting and dealing with suspected abuse and at risk patients."
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff we spoke with were knowledgeable about the types of abuse and how to raise concerns or report incidents."
2015-06-11 Snippet(s)
Positive
"Cleanliness and infection control The patients we spoke with commented that the practice was clean and appeared hygienic."
Positive
"Medicines and infection control risks were managed safely."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Positive
"We reviewed staff training records and saw that staff were up to date with attending essential mandatory training such as safeguarding basic life support skills infection control and information governance."
Neutral
"For example there was a lead for infection control safeguarding palliative care learning disability and mental health."