Latest Snippet(s)
Positive
"• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life."
2015-06-11 Snippet(s)
Positive
"The practice had a palliative care register and held regular multidisciplinary meetings to discuss the care and support needs of patients and their families."
Positive
"For example patients on the ‘at risk’ register and palliative care register."
Neutral
"For example there was a lead for infection control safeguarding palliative care learning disability and mental health."
Latest Snippet(s)
Positive
"Effective needs assessment care and treatment Once patients were registered with the practice the healthcare assistant or practice nurse carried out a full health check which included information about the patient’s individual lifestyle as well as their medical conditions."
Positive
"The practice had taken on a new practice nurse who was being trained in immunisations and the practice was supported by a local nursing team to cover any additional work in this period."
Neutral
"• The practice offered home visits by the GP practice nurse or healthcare assistant."
2015-06-11 Snippet(s)
Positive
"The GPs and practice nurse told us that they discussed together new clinical protocols reviewed complex patient needs and kept up to date with best practice guidelines and relevant legislation."
Latest Snippet(s)
Positive
"The practice had a new practice manager who had revised all policies and procedures and set up monitoring systems to ensure all staff were appropriately trained and to ensure the safety of the practice."
Positive
"• Staff encouraged and supported patients to be involved in monitoring and managing their health."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"• There were arrangements for planning and monitoring the number and mix of staff needed."
2015-06-11 Snippet(s)
Positive
"Management monitoring and improving outcomes for people The Quality and Outcomes Framework QOF is a system for the performance management and payment of GPs in the NHS."
Positive
"Staff across the practice had key roles in monitoring and improving outcomes for patients."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2015-06-11 Snippet(s)
Positive
"The practice held multidisciplinary meetings three monthly to discuss the needs of complex patients for example those with end of life care needs."
Latest Snippet(s)
Positive
"This included an induction process onetoone meetings appraisals clinical supervision and support for revalidation."
Latest Snippet(s)
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."
2015-06-11 Snippet(s)
Neutral
"Patient medicine reviews were undertaken on a regular basis in line with current guidance and legislation depending on the nature and stability of their condition."
2015-06-11 Snippet(s)
Neutral
"There was disabled car parking available."
2015-06-11 Snippet(s)
Positive
"A cold chain policy cold chain refers to the process used to maintain optimal conditions during the transport storage and handling of vaccines was in place for the safe management of vaccines."
2015-06-11 Snippet(s)
Neutral
"The practice had a system in place for completing clinical audit cycles."
2015-06-11 Snippet(s)
Positive
"The practice had arrangements in place for identifying and managing risks such as fire security and general environmental health and safety risk assessments."
Positive
"The practice had a health and safety policy in place."
2015-06-11 Snippet(s)
Neutral
"Cleaning was carried out under contract by the premises management team and the cleaning standards and schedule were monitored."
2015-06-11 Snippet(s)
Neutral
"This information was reflected in the services provided for example screening programmes vaccination programmes specific services and reviews for elderly patients those patients with long term conditions and mental health conditions."