What is the Quality of Safety at Longview Medical Centre

Positive

"The practice had up to date fire risk assessments in place to show how fire safety was managed."

Positive

"• The systems in place for monitoring equipment and medicines should be improved to ensure continuous safety checks."

Positive

"Overview of safety systems and processes We looked at the practice’s systems processes and protocols to keep people safe and noted the following: • There was a GP lead for safeguarding who had been trained to the required level level three."

Positive

"Our key findings were as follows: • Some aspects of managing safety needed further review."

Positive

"Some aspects of managing safety needed further review including the monitoring of equipment doctors bags recruitment checks for staff and the monitoring of children at risk."

Neutral

"• The practice had various notice boards which included: PPG information carer’s information health promotion material and sign posting for the contact details for various organisations."

Positive

"• Ensure all patient complaints including verbal complaints are recorded and investigated in line with the complaint policy."

Positive

"The complaints policy was in need of being updated to include advice on how patients could escalate their complaint if required."

Positive

"We noted that written responses to patients did not always include details and advice as to where they could take their complaint if they were unhappy with the practices findings."

Neutral

"• Review governance arrangements with all staff including systems for assessing and monitoring risks and the quality of the service provision."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"A medicines management audit by the CCG of medications at high risk of abuse showed that the practice had a strong process in place to monitor the use of these medicines."

Positive

"Policies such as consent and infection control were available and accessible to all staff."

Positive

"Their most recent infection control audit identified no major concerns and noted well managed systems in place for managing infection control."

Neutral

"The practice nurse was the infection control lead."

Neutral

"The practice took part in external audits by the local community infection control team."

Neutral

"Staff had received training that included for example: safeguarding infection control fire procedures dementia various clinical developments and basic life support."

Positive

"They said they were treated with compassion dignity and respect and felt involved in their care and decisions about their treatment."

Positive

"They commented that they were treated with respect and dignity and that staff were caring and helpful."

Positive

"The provider must; • Take action to ensure its recruitment policy procedures and arrangements are improved to ensure necessary employment checks are in place for all staff and the required information in respect of workers is held."

Positive

"• Take action to ensure its recruitment policy procedures and arrangements are improved to ensure necessary employment checks are in place for all staff and the required information in respect of workers is held."

Positive

"For example: DBS checks had not been applied for in respect of some staff who provided chaperone services."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."