Safety

Data Protection

Latest Snippet(s)

Positive

"This was with consent from the provider and in line with all data protection and information governance requirements."

Diet

Governance

Latest Snippet(s)

Positive

"At that time we identified improvements were need to the governance of the service and to ensure medicines were managed safely."

Positive

"This was with consent from the provider and in line with all data protection and information governance requirements."

Positive

"• We found that improvements had been made to the governance systems to ensure better oversight monitoring and review."

2021-01-12 Snippet(s)

Positive

"• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."

Positive

"• Good governance systems and processes were not in place or were not being operated effectively."

Positive

"The governance framework was not clearly defined or identified."

Quality Improvement

Latest Snippet(s)

Positive

"• The practice had an improved programme of quality improvement and used information about care and treatment to make improvements."

Quality of Care

Latest Snippet(s)

Positive

"This report describes our judgement of the quality of care at this service."

2021-01-12 Snippet(s)

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We based our judgement of the quality of care at this service on a combination of: • what we found when we carried out the assessment."

Safety

2021-01-12 Snippet(s)

Positive

"Effective systems were not in place to assess monitor and improve the quality and safety of the service and to monitor and mitigate risks to people using the service."

Positive

"The provider could not always demonstrate that care and treatment had been provided in a safe way through assessing the risks to the health and safety of service users of receiving the care or treatment and through doing all that is reasonably practicable to mitigate any such risks."

Complaints

2021-01-12 Snippet(s)

Positive

"The significant event and complaint procedures and processes needed improvement."