Latest Snippet(s)
Positive
"There were governance structures and systems which were regularly reviewed and there were clear and effective processes for managing risks issues and performance."
2016-11-04 Snippet(s)
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"• The practice had a comprehensive programme of quality improvement and used information about care and treatment to make improvements."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Our review indicated that there may have been a change to the quality of care provided since the last inspection."
2016-11-04 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-11-04 Snippet(s)
Positive
"They also told us they were extremely happy with how caring the practice had been and how their dignity and privacy had always been respected."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-11-04 Snippet(s)
Positive
"Governance arrangements The practice had appropriate systems in place for gathering recording and evaluating accurate information about the quality and safety of care treatment and support they provided and the outcomes."
Positive
"The practice had appropriate systems in place for gathering recording and evaluating information about quality and safety of care from a number of different sources."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We looked at a sample of significant events and found that action had been taken to improve safety in the practice where necessary."
Positive
"• Openness and transparency about safety was encouraged."
Positive
"Openness and transparency about safety was encouraged."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Positive
"This included patient and staff safety risks."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality and included a period of supervisionmentorship."
2016-11-04 Snippet(s)
Positive
"They took steps to prevent abuse from occurring responded appropriately to any signs or allegations of abuse and worked effectively with others to implement protection plans."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2016-11-04 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice nurses led on infection control matters."
Neutral
"There were infection control policies and procedures in place staff were aware of their responsibilities in relation to these."
Neutral
"Records of training indicated that all clinical and administrative staff had received infection control training."
2016-11-04 Snippet(s)
Positive
"Locum GPs were provided with information they needed for their role and a locum pack was in place providing written information and sign posting to support this."
2016-11-04 Snippet(s)
Positive
"Staff were motivated and inspired to offer care that was kind and that which promoted their dignity and respect."
Positive
"They commented that they were treated with respect and dignity and that staff were caring supportive and helpful."
Positive
"They also told us they were extremely happy with how caring the practice had been and how their dignity and privacy had always been respected."
Positive
"Results from the National GP Patient Survey showed patients felt they were treated with compassion dignity and respect but some areas required improvement to match local results for some aspects."
Positive
"Patients said they felt the practice staff were helpful caring and treated them with dignity and respect."
Positive
"We saw staff treated patients with kindness and respect."
Positive
"We found that clinical staff referred patients on to counselling services for emotional support for example following bereavement."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-11-04 Snippet(s)
Positive
"This provided details of the timescale for acknowledging and responding to the complaint and of who the patient should contact if they were unhappy with the outcome of their complaint."