Latest Snippet(s)
Positive
"• Staff had completed training for fire safety awareness and annual fire drills and fire equipment testing were carried out."
Positive
"The practice had addressed the breaches of regulations and other issues identified during the previous inspection and made improvements including: • Updating health and safety risk assessments and carrying out any actions required where practical."
Positive
"Fire safety risk assessments and audits had been completed."
Positive
"There was a lack of risk assessments and actions necessary to ensure the safety of both patients and staff."
Positive
"• The practice had carried out control of substances hazardous to health COSHH risk assessments to ensure the safety of any materials used on the premises such as cleaning solutions."
Positive
"At this inspection we found the practice had made the following improvements: • Health and safety risk assessments and action plans had been revised."
Positive
"An external company had carried out health and safety audits for the practice which demonstrated improvements over time."
Neutral
"• Fire safety had now been addressed and there were gas and electrical safety certificates."
2016-02-25 Snippet(s)
Positive
"The practice took the opportunity to learn from internal incidents and safety alerts to support improvement."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"• Essential health and safety risk assessments for premises and emergency equipment had not been completed for staff and patient welfare."
Positive
"However the areas where the provider must make improvements are: • The provider must ensure that documented health and safety risk assessments and checks are carried out in order to make sure staff and patients are kept safe and not at risk of harm."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Positive
"• A gas safety check • An electrical safety check of the premises."
Positive
"This was because some health and safety risk assessments and checks had not been carried out to ensure the safety of staff and patients."
Positive
"Gas and electrical safety for the premises had not been checked."
Neutral
"• There were systems in place to mitigate safety risks including analysing significant events and safeguarding."
Neutral
"It covered such topics as infection prevention and control fire safety health and safety and confidentiality."
2016-02-25 Snippet(s)
Neutral
"One example included arranging hot meals for a housebound patient."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-02-25 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-02-25 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
2016-02-25 Snippet(s)
Positive
"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
2016-02-25 Snippet(s)
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"There were systems processes and practices in place that were essential to keep patients safe including infection control medicines management and safeguarding."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2016-02-25 Snippet(s)
Neutral
"The practice met with the health visitor on a monthly basis to discuss any concerns."
2016-02-25 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We also saw that staff treated patients with kindness and respect."
2016-02-25 Snippet(s)
Positive
"The provider should: • Include contact details of where patients can escalate their complaint to if they are not satisfied with the outcome of a complaint investigated by the practice within their complaints policy."
Positive
"We looked at one previous complaint and found that action had been taken as a result to prevent the risk of reoccurrence."
Positive
"The complaints policy clearly outlined a time frame for when the complaint would be acknowledged and responded to."
Positive
"Information about how to make a complaint was available in the waiting room."
2016-02-25 Snippet(s)
Neutral
"For example safeguarding fire procedures basic life support and information governance awareness."
2016-02-25 Snippet(s)
Positive
"• A system of continuous quality improvement including the use of audits which demonstrated an improvement on patients’ welfare."
Positive
"Two cycle clinical audits demonstrated quality improvement for example medication audits cervical screening audits causes of death audits."