What is the Quality of Safety at Croston Village Surgery

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Areas for improvement Action the service SHOULD take to improve • The practice should review its procedures and staff training to ensure that the systems for identifying and reporting significant events are robust and there is a system to record the action taken following receipt of patient safety alerts."

Positive

"The areas where the provider should make improvements are: • The practice should review its procedures and staff training to ensure that the systems for identifying and reporting significant events are robust and there is a system to record the action taken following receipt of patient safety alerts."

Positive

"The practice should review its procedures for identifying and reporting significant events and put in place a system to record the action taken following receipt of patient safety alerts."

Positive

"Our key findings across all the areas we inspected were as follows: • There were systems in place to reduce risks to patient safety for example equipment was checked to ensure it was safe to use and there were sufficient numbers of staff to meet the needs of patients."

Positive

"• Health and safety risk assessments of the premises should be documented."

Positive

"There were systems in place to reduce risks to patient safety for example the practice ensured there were sufficient numbers of staff to meet the needs of patients."

Positive

"We also found some improvements should be made to staff recruitment records and a health and safety premises risk assessment should be documented."

Positive

"We discussed the management of patient safety alerts with the clinical staff and the practice manager."

Positive

"It was reported that there was a system in place for the management of patient safety alerts and we were given examples of the action taken however a record was not made of this."

Positive

"Alerts were placed on patient records to identify if there were any safety concerns."

Positive

"Monitoring risks to patients • There was a health and safety policy available with a poster displayed for staff to refer to."

Positive

"The practice manager informed us that health and safety risk assessments of the premises had been completed but had not been recorded."

Positive

"• All staff received training that included: safeguarding fire procedures basic life support infection control health and safety and information governance awareness."

Positive

"A record was made of this training and records showed that some staff were due for refresher training in fire safety information governance and infection control."

Neutral

"Overview of safety systems and processes • Staff spoken with knew who to report any safeguarding concerns about children and vulnerable adults to although one was not sure who had the lead responsibility for this at the practice."

Neutral

"Independent contractors checked fire safety equipment to ensure it was in satisfactory working order."

Positive

"The practice nurse was the infection control clinical lead and we were told they had completed appropriate training and liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• All staff received training that included: safeguarding fire procedures basic life support infection control health and safety and information governance awareness."

Positive

"Patients were encouraged to sign up for Patient Access so they could order repeat prescriptions book appointments and view their medical records online which provided flexibility to working patients and those in full time education."

Positive

"Patients were encouraged to sign up for online access so they could order repeat prescriptions book appointments and view their medical records online."

Positive

"They commented that they were treated with respect and dignity and that staff were caring supportive and helpful."

Positive

"We saw that staff treated patients with kindness and respect."

Positive

"They said that clinical staff listened to their concerns and treated them with compassion and empathy."

Positive

"Clinical staff referred patients on to counselling services for emotional support for example following bereavement."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The information available provided details of the timescale for acknowledging and responding to the complaint and of who the patient should contact if they were unhappy with the outcome of their complaint."

Positive

"• All staff received training that included: safeguarding fire procedures basic life support infection control health and safety and information governance awareness."

Positive

"A record was made of this training and records showed that some staff were due for refresher training in fire safety information governance and infection control."

Positive

"The practice had completed quality monitoring audits to evaluate the operation of the service and the care and treatment given and were working on further audits."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"The practice carried out audits to monitor the quality of service provided."