What is the Quality of Facilities at Croston Village Surgery

Positive

"The practice had monthly multidisciplinary meetings to discuss the needs of palliative care patients and patients with complex needs."

Positive

"The practice had multidisciplinary meetings to discuss the needs of patients with complex and palliative care needs."

Positive

"The practice had multidisciplinary meetings to discuss the needs of palliative care patients and patients with complex needs."

Positive

"The practice encouraged its patients to attend national screening programmes for cytology bowel and breast cancer screening and wrote to patients who did not attend to encourage them to do so."

Positive

"The practice nurse award had won the CCG Best Practice Nurse of the Year Award for her work with patients with asthma and chronic obstructive pulmonary disease COPD."

Positive

"The practice nurse was the infection control clinical lead and we were told they had completed appropriate training and liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice were advertising for a nurse clinician and were planning to also recruit a salaried GP to support the practice’s merger with another local practice and extension of the premises which would result in more services being offered."

Positive

"The practice manager reported that these results were due to lack of nurse availability to undertake these checks."

Neutral

"The practice are currently advertising for a nurse clinician."

Neutral

"A diabetic nurse now visited the practice each week to carry out these checks."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"The practice had completed quality monitoring audits to evaluate the operation of the service and the care and treatment given and were working on further audits."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs."

Positive

"The practice manager had appeared on the television to help promote awareness of coeliac disease."

Positive

"We also found some improvements should be made to staff recruitment records and a health and safety premises risk assessment should be documented."

Positive

"Monitoring risks to patients • There was a health and safety policy available with a poster displayed for staff to refer to."

Positive

"The practice manager informed us that health and safety risk assessments of the premises had been completed but had not been recorded."

Positive

"• All staff received training that included: safeguarding fire procedures basic life support infection control health and safety and information governance awareness."

Positive

"Multidisciplinary meetings were held to discuss and plan for the care of frail and elderly patients."