What is the Quality of Safety at Birchwood Surgery

Positive

"There were no curtains in the consulting or treatment rooms but a portable screen was used so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the administration area."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as infection control and legionella."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"One of the GPs was the infection control lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"We saw there was evidence that the practice was implementing good infection control practice for example elbow taps pedestal bins and laminate flooring were in use in the clinical areas."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as infection control and legionella."

Neutral

"There was an infection control protocol in place and staff were able to demonstrate an understanding of infection control relevant to their role for example hand washing techniques and the use of personal protective equipment such as gloves and aprons."

Positive

"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"The practice had developed core values that included openness fairness and respect and staff knew and understood these values."

Positive

"They also said they were treated them with dignity and respect."

Positive

"They informed us they aimed to ensure all patients were treated with dignity and shown respect and courtesy irrespective of race religion sexual orientation disability or the nature of their health problem."

Positive

"There were no curtains in the consulting or treatment rooms but a portable screen was used so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"They informed us they aimed to ensure all patients were treated with dignity and shown respect and courtesy irrespective of race religion sexual orientation disability or the nature of their health problem."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"This report describes our judgement of the quality of care at this service."