What is the Quality of Facilities at Dr Henderson and Partners

Positive

"Regular meetings were held with the community nurses as well as the Macmillan nurse to discuss and plan appropriate end of life and palliative care for those that required it."

Positive

"Regular meetings were held with the community nurses as well as the Macmillan nurse to discuss and plan appropriate end of life and palliative care for those that required it."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• The practice had access to a mental health nurse from the local community NHS trust who worked with the GPS in offering screening referral to other services and signposting to local support groups."

Positive

"The complex care matron and the practice matron are also nurse practitioners."

Positive

"Support for carers was provided by receptionist carer champions who acted as a point of contact."

Positive

"• Carers support was provided by receptionist carer champions who highlighted local services and other information for carers including through the PPG booklet • Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Standard Operating Procedures were in place for dispensary staff to follow and the practice had a system of monitoring its compliance."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"There is a car park outside the surgery with adequate disabled parking available."

Positive

"Areas for improvement Outstanding practice • The practice understood the needs of patients needing end of life care and homeless people they had introduced a priority colour coded system that gave immediate access to a GP so their clinical care needs were assessed immediately and outcomes optimised."

Positive

"For example: • The practice understood the needs of patients needing end of life care and homeless people and had introduced a priority colour coded system that gave immediate access to a GP so their clinical care needs were assessed immediately and outcomes optimised."

Neutral

"• Homeless patients and patients needing end of life care were given priority access to a GP by the use of coloured card system so their clinical outcomes were always optimised."

Neutral

"For example the practice understood the needs of patients needing end of life care and homeless people and had introduced a priority colour coded access system to the GP so their clinical outcomes were always optimised."

Neutral

"For example the practice used clinical templates for learning disability end of life care and long term conditions."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Neutral

"Homeless patients and patients needing end of life care were given priority access to the GP by the use of a coloured card system so their clinical outcomes were always optimised."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."