What is the Quality of Facilities at Premier Health Team

Positive

"Innovation in Practice Commendation was awarded to the practice manager and Patient Ambassador of the year was awarded to the chair of the PPG."

Positive

"We spoke with the chair member of the patient participation group PPG who had received the Patient Ambassador of the Year award for their duties with the PPG and the positive changes that had been implemented for patients of the practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• As a result of links that had been forged with Wigan Council social services the nurse partner became aware of and obtained coldemergency boxes for elderly or vulnerable patients during the winter months."

Positive

"As a result of links that had been forged with Wigan Council social services the nurse partner became aware of and obtained coldemergency boxes for elderly or vulnerable patients during the winter months."

Positive

"• The nurse partner was Nurse Champion and Clinical Supervisor for Wigan Borough CCG."

Positive

"The practice shared this knowledge with other practices through the CCGwide nurse forum so that they could also obtain supplies."

Positive

"The nurse partner is advanced nurse practitioner who is able to prescribe medicines and the practice nurse is currently training to be a prescriber."

Positive

"The practice shared their knowledge about this service with other practices through the CCGwide nurse forum so that they could also obtain supplies."

Neutral

"Due to the historical coalmining and cotton mill working area the nurse partner set up one of the first inhouse chronic obstructive pulmonary disorder COPDrespiratory care clinics in the Borough."

Neutral

"During our visit we: • Spoke with a range of staff including the GPs nurse partner practice nurse practice and office managers and reception and administration staff."

Neutral

"The practice nurse took these boxes out to patients on home visits and practice staff were also asked to identify anyone they thought might be vulnerable and need this helpful equipment."

Neutral

"They facilitated practice nurse teaching every month and reflected on meetings."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"It is close to public transport and there is car parking available with disabled spaces."

Neutral

"It is close to public transport and there is car parking available with disabled spaces."

Neutral

"It is close to public transport and there is car parking available with disabled spaces."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• As a result of links that had been forged with Wigan Council social services the nurse partner became aware of and obtained coldemergency boxes for elderly or vulnerable patients during the winter months."

Positive

"As a result of links that had been forged with Wigan Council social services the nurse partner became aware of and obtained coldemergency boxes for elderly or vulnerable patients during the winter months."