What is the Quality of Safety at Willows Medical Centre

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health COSHH and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place to ensure staff were aware of notifiable safety incidents and alerts and ensuring appropriate action was taken."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."

Positive

"The arrangements for managing medicines including emergency medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"Our key findings across all the areas we inspected were as follows • There was an open and transparent approach to safety and a system in place for reporting recording and reviewing significant events."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to minimise risks to patient safety."

Positive

"• There was a health and safety policy available."

Positive

"• Staff received training that included safeguarding fire safety awareness and basic life support and information governance."

Neutral

"• All patient safety alerts including MHRA alerts were received by the practice manager who arranged for patient record searches to identify any patients potentially affected."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"The practice manager and compliance facilitator ensured robust checks relating to the safety of staff and patients for example related to legionella and COSHH control of substances hazardous to health."

Positive

"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Positive

"• The practice offered proactive smoking cessation advice and referrals and alcoholdrug abuse service referrals Good ––– People whose circumstances may make them vulnerable The practice is rated as good for the care of people whose circumstances may make them vulnerable."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health COSHH and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• The practice provided support for premature babies and their families following discharge from hospital working closely with the health visitor based in the building."

Positive

"• Results from the national GP patient survey showed patients were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."

Positive

"• Survey information we reviewed showed that patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff told us they were comfortable about raising any area of concern or complaint as they knew it would be treated as an opportunity for learning Are services responsive to people’s needs?"

Positive

"Staff were encouraged to consider informal negative feedback as a complaint and all complaints were dealt with as significant events so that the practice maximised its learning opportunities."

Positive

"• An overarching governance framework supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit: • There had been eight clinical audits commenced in the last two years five of which were completed audits where the improvements made were implemented and monitored."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care because of complaints and concerns."