What is the Quality of Facilities at Willows Medical Centre

Positive

"• The practice identified at an early stage older patients who might need palliative care as they were approaching the end of life."

Positive

"There is a fulltime primary care practitioner with a paramedic background a parttime nurse and parttime health care assistant."

Positive

"The nurse and primary care practitioner are female and the health care assistant is male."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Neutral

"GP and nurse appointments were available."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"Monitoring risks to patients There were procedures for assessing monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• There were arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"It is a modern purpose built building with a lift and parking including disabled parking and on street parking."

Positive

"• There were accessible facilities which included a hearing loop lift and disabled parking."

Neutral

"It is a modern purpose built building with a lift and parking including disabled parking and on street parking."

Positive

"Information about support groups was also available on the practice television screen."

Neutral

"It has automatic doors a hearing loop an onsite wheelchair and both onscreen and audio announcement of appointments."

Positive

"There were early and ongoing conversations with these patients about their end of life care as part of their wider treatment and care planning."

Positive

"The practice held monthly multidisciplinary meetings where the needs of patients for example receiving end of life care were discussed."

Neutral

"The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs and nurses."

Positive

"• There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• The practice manager was the infection prevention and control IPC lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"The compliance facilitator managed and monitored cleaning schedules and also ensured that treatment rooms were checked at least twice a day."

Positive

"Staff were also encouraged to be aware of situations where elderly patients were in caring roles and might need support for example from the Care Navigator service."

Positive

"We checked a sample of recent alerts and for example we saw one that related to a medicine used to treat epilepsy had been actioned appropriately."