What is the Quality of Care at Willows Medical Centre

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia for example by offering longer appointments with the patient’s regular GP unless in an emergency."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and dementia for example offering regular health checks and medicines reviews."

Positive

"• Patients at risk of dementia were identified and offered an assessment."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• The practice took account of the needs and preferences of patients with lifelimiting conditions including patients with a condition other than cancer and patients living with dementia."

Neutral

"• Performance for diabetes related indicators was similar to the CCG and national averages."

Positive

"We checked a sample of recent alerts and for example we saw one that related to a medicine used to treat epilepsy had been actioned appropriately."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• Older carers were offered timely and appropriate support for example flu and other appropriate vaccinations and annual health checks."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people living with dementia."

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia for example by offering longer appointments with the patient’s regular GP unless in an emergency."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and dementia for example offering regular health checks and medicines reviews."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those living with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."