Latest Snippet(s)
Positive
"The service is now rated as good for providing caring services because: • Staff treated patients with kindness and respect and involved them in decisions about their care."
2019-09-18 Snippet(s)
Positive
"• Staff did not always treat patients with kindness respect and compassion."
Latest Snippet(s)
Positive
"Patients were positive regarding the quality of care they received from practice staff which was shown in the latest survey results."
Positive
"This recognises the significant improvements that have been made to the quality of care provided by this service."
Positive
"This report describes our judgement of the quality of care at this service."
2019-09-18 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2019-02-01 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We base our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2019-09-18 Snippet(s)
Positive
"• There was not an effective system in place to ensure safety alerts were disseminated to all relevant staff."
2019-02-01 Snippet(s)
Positive
"There was no effective system to ensure that patient records were updated when prescriptions were not collected There was a lack of oversight on the safety of the premises including legionella testing fire drills and air conditioning tests."
2019-09-18 Snippet(s)
Positive
"The areas where the provider must make improvements are: • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"The practice is part of a joint venture between DHU Health Care and Leicester City Healthcare Federation which provides support with finance governance and human resources."
Positive
"• The oversight and governance arrangements for the management and performance of the practice were ineffective."
Positive
"• The overall governance arrangements were ineffective."
2019-02-01 Snippet(s)
Positive
"• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"We rated the practice as Inadequate for providing wellled services because: • The oversight and governance arrangements for the management and performance of the practice were ineffective."
2019-09-18 Snippet(s)
Positive
"• When considering service developments or changes the impact on quality and sustainability was assessed."