What is the Quality of Care at Inclusion Healthcare Social Enterprise CIC

Positive

"People experiencing poor mental health including people with dementia The practice is rated as outstanding for the population group of people experiencing poor mental health."

Positive

"The practice had QOF clinical targets and good control of diabetes and hypertension despite the population that they cared for."

Positive

"For example care of patients with diabetes who lived in the hostel at the Dawn Centre."

Positive

"The practice had carried out structured annual reviews for people with various LTCs e.g. diabetes COPD heart failure."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as diabetes and the latest prescribing guidance was being used."

Positive

"The practice had QOF clinical targets and good control of diabetes and hypertension despite the population that they cared for."

Neutral

"For example patterns of antibiotic hypnotics and sedatives and antipsychotic prescribing within the practice."

Positive

"Diabetes is made worse by levels of alcohol abuse and mental health problems."

Positive

"The practice had the opportunity to monitor this group of patients as the condition was made worse by levels of alcohol abuse and mental health problems."

Positive

"The practice had a system in place to follow up on patients who had attended the accident and emergency department where there may have been mental health needs."

Positive

"They provided innovative compassionate care which had enabled them to address some of the wider healthcare needs of their patients for example mental health andor financial problems."

Positive

"Staff gave examples of how they responded to patients experiencing a mental health crisis including supporting them to access emergency care and treatment."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"MIND is a mental health charity in England and Wales offering information and advice to people with mental health problems."

Positive

"Staff had received training on how to care for people with mental health needs and dementia."

Positive

"The GP’s also had extra training in child health women’s health medical education sexual health mental health RCGP Hepatitis C harm reduction."

Positive

"Patients who had poor mental health had access to a dual trained GP and psychiatrist at the practice."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as outstanding for the population group of people experiencing poor mental health."

Positive

"Attendance included senior team members from the mental health department at Leicestershire Partnership Trust staff from the housing department at Leicester city council and the Young Men s Christian Association YMCA."

Positive

"Intercept Service is for people with mental health needs in the Criminal Justice System and the Niebo Resource Centre an East European support service."

Neutral

"The practice monitored repeat prescribing for people receiving medication for mental health needs."

Neutral

"This was a system in place and the practice had a close working partnership with the mental health team who were available from Monday to Friday each week."

Neutral

"The practice had signposted patients experiencing poor mental health to various support groups and third sector organisations including MIND."

Neutral

"The practice had a close working partnership with the mental health team who were available from Monday to Friday each week."