What is the Quality of Care at Heatherbrook Surgery

Positive

"People whose circumstances make them vulnerable: • The practice held a register of patients living in circumstances that make them vulnerable including dementia deprivation of liberty and learning disability."

Positive

"• Patients at risk of dementia were identified and offered an assessment to detect possible signs of dementia."

Positive

"When dementia was suspected there was an appropriate referral for diagnosis."

Positive

"• The practice held a register of patients living in vulnerable circumstances including people with a learning disability and people who are deprived of their liberty."

Positive

"• The practices’ uptake for breast and bowel cancer screening was in line the national average."

Neutral

"• To optimise the treatment and care it provides for example the appropriateness of referrals to a cancer specialist using the twoweek urgent referral pathway."

Neutral

"• The practice was not an outlier in respect of the percentage of new cancer cases who were referred using the urgent two week wait referral pathway."

Neutral

"• To check it was following national guidance such as reviewing anticoagulation medicine for patients prescribed warfarin for stroke prevention in nonvalvular atrial fibrillation."

Positive

"The practice had reviewed its antibiotic prescribing and taken action to support good antimicrobial stewardship in line with local and national guidance."

Positive

"• The practice held a register of patients living in vulnerable circumstances including people with a learning disability and people who are deprived of their liberty."

Positive

"• The practice wrote to a patient when it identified them a carer to tell them about the carers representative other resources for carers and carers’ eligibility to receive a free NHS flu jab."

Positive

"People experiencing poor mental health including people with dementia: • Staff interviewed had a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Neutral

"A mental health facilitator held a regular clinic at the practice."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."