Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• Staff were clear on their roles and accountabilities including those relating to safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2016-04-26 Snippet(s)
Positive
"Governance arrangements The practice had good governance processes in place which supported the delivery of good quality care and safety to patients."
Positive
"• There were systems in place for being aware of notifiable safety incidents and sharing information with staff to ensure appropriate action was taken • Staff were encouraged to raise concerns provide feedback or suggest ideas regarding the delivery of services."
Positive
"When there were unintended or unexpected safety incidents we were informed patients received appropriate support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system was in place for reporting and recording significant events."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available."
Positive
"There were systems in place for being aware of notifiable safety incidents."
Positive
"We were informed that when there were unexpected or unintended safety incidents patients affected were given reasonable support truthful information and a verbal and written apology."
Neutral
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse."
Neutral
"The practice also had other risk assessments in place to monitor safety of the premises such as health and safety and legionella."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-04-26 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Latest Snippet(s)
Neutral
"• Staff communicated with people in a way that they could understand for example communication aids such as a hearing loop access to sign language interpreters and information in other languages."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"The practice’s GP patient survey results were below local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-04-26 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• We observed a patientcentred culture and that staff treated patients with kindness dignity respect and compassion."
Positive
"• Patients said they were treated with compassion dignity and respect and were involved in care and decisions about their treatment."
Positive
"They told us they were treated with compassion dignity and respect and were involved in decisions about their care and treatment."
Positive
"• Curtains were provided in consulting and treatment rooms to maintain the patient’s dignity during examinations investigations and treatment."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Latest Snippet(s)
Positive
"Governance arrangements • There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"We saw that structures processes and systems to support good governance were in place at provider level."
2016-04-26 Snippet(s)
Positive
"Governance arrangements The practice had good governance processes in place which supported the delivery of good quality care and safety to patients."
Positive
"• There were governance arrangements which included monitoring and improving quality identification of risk policies and procedures to minimise risk and support delivery of quality care."
Positive
"• The practice had inhouse meetings where incidents and significant events were discussed and these were also reviewed at One Medicare Ltd group wide clinical governance meetings."
Positive
"Evidence we reviewed showed: • Staff had received mandatory training that included safeguarding fire procedures infection prevention and control basic life support and information governance awareness."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2016-04-26 Snippet(s)
Positive
"Lessons were learnt and action was taken to improve quality of care as a result."
Positive
"This report describes our judgement of the quality of care at this service."