Latest Snippet(s)
Positive
"Privacy and dignity The GP practice and walkin centre staff respected and promoted patients’ privacy and dignity."
2017-07-03 Snippet(s)
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The GP practice and walkin centre had a good safety record."
Positive
"There was a comprehensive range of safety policies which were available on the provider’s computer system."
Positive
"Staff received training relating to safety and risk management as part of their induction and mandatory training requirements."
Positive
"Issues in relation to health and safety were also discussed at team meetings."
Positive
"All patient safety alerts were discussed at clinical and staff meetings."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• All safety and reported incidents from all the provider’s services were discussed at the organisation’s Integrated Governance Committee."
2017-07-03 Snippet(s)
Positive
"• The shared premises had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a bacterium which can contaminate water systems in buildings."
Positive
"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"A meet and greet system of triaging and prioritising patients to be seen was planned for the Walk in Centre to improve clinical safety and enhance patient experience."
Positive
"Areas for improvement Action the service MUST take to improve • The provider must do all that is reasonably practicable to assess monitor manage and mitigate risks to the health and safety of patients who use services."
Positive
"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"Safe care and treatment How the regulation was not being met: The registered person did not do all that was reasonably practicable to assess monitor manage and mitigate risks to the health and safety of patients who use services."
Positive
"The areas where the provider must make improvement are: • The provider must do all that is reasonably practicable to assess monitor manage and mitigate risks to the health and safety of patients who use services."
Positive
"The practice had systems for being aware of notifiable safety incidents and sharing the information with staff."
Positive
"The provider’s Integrated Governance Committee IGC discussed safety incidents within the organisation as a whole."
Positive
"In addition weekly clinical meetings and daily ‘huddles’ were held in the practice where incidents patient safety alerts and other operational issues were discussed."
Positive
"• There was a health and safety policy available."
Positive
"• Staff received training that included: safeguarding fire safety awareness and basic life support and information governance."
Neutral
"Overview of safety systems and processes The practice had systems processes and practices in place to minimise risks to patient safety."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2017-07-03 Snippet(s)
Positive
"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"Privacy and dignity The GP practice and walkin centre staff respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2017-07-03 Snippet(s)
Positive
"Patients said they felt the practice offered a ‘wonderful’ service and staff were helpful caring and treated them with dignity and respect."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Patient feedback we reviewed showed that patients said they were treated with compassion dignity and respect."
Positive
"Results from the national GP patient survey showed not all patients felt they were treated with compassion dignity and respect."
Positive
"We saw staff treated patients with kindness and respect."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The staff actively promoted equality and diversity and had received training in these areas."
Neutral
"This included training relating to safeguarding equality and diversity and awareness of female genital mutiliation FGM."
2017-07-03 Snippet(s)
Positive
"• At the time of our visit the process for patients to make a verbal complaint were not clear to all staff."
Positive
"Evidence from three written complaint examples we reviewed showed the practice responded quickly to issues raised."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Positive
"• The provider held regular clinical effectiveness and governance meetings to review performance."
Positive
"• All complaints were shared with the provider’s governance team who had an overarching view."
Neutral
"• All clinical operational and clinical governance arrangements were addressed at the provider’s executive board level."
2017-07-03 Snippet(s)
Positive
"• An overarching governance framework supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice was part of One Medical Group’s overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"One Medical Group Integrated Governance Committee met regularly addressing clinical operational and clinical governance issues."
Neutral
"• The One Medical Group Integrated Governance Committee took place within the Executive Board meetings and addressed clinical operational and clinical governance arrangements."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The GP practice and walkin centre had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Latest Snippet(s)
Positive
"Good As part of the inspection process we also look at the quality of care for specific population groups."
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2017-07-03 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-07-03 Snippet(s)
Positive
"• The shared premises had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a bacterium which can contaminate water systems in buildings."
2017-07-03 Snippet(s)
Positive
"Formal multidisciplinary meetings with the health visitor were not held on site; however families with additional needs were discussed and their care reviewed at a meeting held at another site within One Medical Group."
Positive
"A link health visitor was available to the practice; and liaised with staff to monitor vulnerable families and safeguarding concerns."
Neutral
"In addition staff liaised with the health visitor as necessary to provide information for other agencies as required."
2017-07-03 Snippet(s)
Positive
"One member of staff was able to provide sign language for hearing impaired patients and other staff were being taught to provide this service."
Neutral
"• One member of staff was able to use sign language for these patients and was teaching a number of other staff to do so."
2017-07-03 Snippet(s)
Positive
"We saw examples of where the practice had responded to complaints in order to improve the quality of service provided to patients."
2017-07-03 Snippet(s)
Positive
"Before the inspection the practice provided a Statement of Purpose which described their aims to improve the health and quality of life for all in the community they served; and to provide a positive and safe experience for all patient care."