Latest Snippet(s)
Positive
"We found that: • There was a range of risk assessments regarding the new building works to minimise risks to the health and safety of patients and staff and disruption to the service delivery."
2016-02-25 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of good quality care and safety to patients."
Positive
"Lessons were shared to ensure action was taken to improve safety in the practice."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system was in place for reporting and recording significant events."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health."
Positive
"• There was a nominated lead who looked at the reporting mechanisms safety issues and where improvements could be made in patient safety and experience."
Positive
"There was a nominated lead who looked at the reporting mechanisms safety issues and where improvements could be made in patient safety and experience."
Positive
"The practice had systems in place for being aware of notifiable safety incidents."
Positive
"• We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available."
Positive
"There were systems in place for being aware of notifiable safety incidents and acting on these."
Neutral
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse."
Latest Snippet(s)
Positive
"• There was evidence of quality improvement which included a programme of audit and benchmarking against other practices."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement on the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services • information from the provider patients the public and other organisations."
Positive
"As a result of this the quality of care and patients’ experiences had been sustained during this challenging period."
2016-02-25 Snippet(s)
Positive
"Lessons were learnt and action was taken to improve quality of care as a result."
Positive
"This report describes our judgement of the quality of care at this service."
2016-02-25 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
2016-02-25 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and were involved in care and decisions about their treatment."
Positive
"All the patients we spoke with told us they were satisfied with the care they received and they were treated with dignity and respect."
Positive
"We saw staff treated patients with kindness respect and maintained confidentiality Are services responsive to people’s needs?"
Positive
"• Curtains were provided in consulting and treatment rooms to maintain the patient’s dignity during examinations investigations and treatment."
2016-02-25 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of good quality care and safety to patients."
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Evidence we reviewed showed: • Staff had received mandatory training that included safeguarding fire procedures infection prevention and control basic life support and information governance awareness."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."