What is the Quality of Safety at Co-Located Primary Care Service at Leeds General Infirmary

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Track record on safety The service had a good safety record."

Positive

"The service learned and shared lessons identified themes and took action to improve safety in the service."

Positive

"Staff received safety information from the provider as part of their induction training and received updates as appropriate."

Positive

"• All staff had received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all patients and staff."

Positive

"At this inspection we found: • The service had good systems to manage risk so that safety incidents were less likely to happen."

Positive

"• The service learned from external safety events and patient safety alerts."

Positive

"All staff were aware of the policy and understood their role with regards to it including ensuring that patient safety was a priority."

Positive

"• The provider had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• There was an organisational oversight of Medicines and Healthcare products Regulatory Agency MHRA safety alerts incidents and complaints."

Positive

"• The provider had a range of policies and procedures relating to safety which included safeguarding adults and children."

Positive

"• There were risk assessments in relation to safety issues."

Positive

"• There was a system for receiving and acting on safety alerts."

Neutral

"This helped them to understand any potential risks and gave a clear accurate and current picture that led to safety improvements."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Neutral

"The clinician was required to sign the prescriptions both in and out."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated people with compassion kindness dignity and respect."

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."

Positive

"We saw that clinicians were adhering to local and national guidance in respect of those areas."

Positive

"• The service actively promoted equality and diversity."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"• Structures processes and systems to support good governance and management were clearly set out Are services wellled?"

Positive

"We saw that structures processes and systems were in place at provider level to support good governance at a local level."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Neutral

"The reception and patient waiting areas were under the governance of the hospital."

Neutral

"Areas of concern were raised and discussed at a local level and at provider clinical governance meetings."

Neutral

"A monthly governance meeting was in place which was chaired by the clinical service manager."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"Monitoring care and treatment The service had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"• Clinical audits had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."