What is the Quality of Safety at Queen Square Medical Practice

Positive

"They said their dignity and privacy was respected and they were involved in their care."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"When there were unintended or unexpected safety incidents people received appropriate support truthful information an apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and Legionella."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for responding to notifiable safety incidents."

Positive

"In addition the practice reported to the Clinical Commissioning Group CCG issues and concerns relating to patient safety and experience using a nationally recognised reporting tool."

Positive

"There was a health and safety policy available."

Neutral

"• People received truthful information and apology if required in response to unexpected safety incidents."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and Legionella."

Neutral

"One of the practice nurses was the infection control clinical lead."

Neutral

"There was an infection control protocol in place."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"Patients said staff were helpful compassionate caring and treated them with dignity and respect."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"They said their dignity and privacy was respected and they were involved in their care."

Positive

"Staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"However one complaint did not log all the evidence to support the decisions that were made."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"The results showed the practice was performing above the local and national averages for accessing the service but were similar to local and national averages for the quality of care and treatment received."