What is the Quality of Facilities at Queen Square Medical Practice

Positive

"For example palliative care and safeguarding meetings were held quarterly with the appropriate health care professionals."

Positive

"• Those patients on the palliative care registered had a first and second named GP to ensure consistency in care • Care plans were in place for those patients considered at risk of unplanned admission to hospital."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"During our visit we: • Spoke with a range of staff including four GPs the practice director strategic manager practice manager finance manager the nurse team leader two practice nurses two research nurses a health care assistant the pharmacist two receptionists one secretary and the admin IT lead."

Positive

"• The practice held regular team meetings including a weekly clinical meeting that were focused and planned in advance; a weekly management meeting; monthly administration and reception meetings; monthly nurse meetings and regular partners and clinical speciality meetings."

Neutral

"• Evidence of joint working with midwives health visitors and community nurse was available."

Neutral

"The Caton branch surgery provides GP appointments nurse led health screening clinics and a weekly baby clinic."

Neutral

"One nurse at the practice was trained to teach patients to selfinject hormone treatments as required."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"This service enabled patients living in the area to have local monitoring assessment and treatment without having to travel four hours or more to Manchester and back for the same care."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"This enabled patients living in the area to have local monitoring and treatment without having to travel for four hours or more to and from Manchester."

Neutral

"For example the receipt of test results protocol the use of Choose and Book service and the monitoring of medicines held in GP bags."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"This included elearning training modules and inhouse training appraisals coaching and mentoring team meetings clinical supervision and facilitation and support for the revalidation of doctors."

Positive

"There was a health and safety policy available."

Neutral

"• The practice provided additional services for gynaecology incontinence infertility and sexual health or genitourinary medicine GUM."