What is the Quality of Safety at The Summerhill Surgery

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"We saw that specific actions were applied along with learning outcomes to improve safety in the practice."

Positive

"Information about safety was recorded monitored reviewed and addressed."

Positive

"There was a health and safety policy available with a poster in the reception office."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered key topics including safeguarding fire safety health and safety and confidentiality."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Patients told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations and treatments."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The infection control lead regularly liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"We saw copies of comprehensive infection control audits and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"The practice nurse was the infection control clinical lead however not all staff were able to identify who the correct lead was."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"The infection control policy contained information on the immunisation of practice staff which reflected national guidelines."

Positive

"Our key findings across all the areas we inspected were as follows: • Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We also saw that staff treated patients with kindness and respect."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."