What is the Quality of Safety at Rangeways Road Surgery

Positive

"• Patients said they were satisfied with the care provided by the practice and that their dignity and privacy was respected."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There was a health and safety policy in place and the practice had risk assessments in place to monitor safety of the premises including fire risk control of substances hazardous to health and legionella."

Positive

"We saw that specific actions were applied along with learning outcomes to improve safety in the practice."

Positive

"Information about safety was recorded monitored reviewed and addressed."

Positive

"The practice had systems in place for managing notifiable safety incidents."

Positive

"• Staff received ongoing training that included: safeguarding fire safety awareness and basic life support."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The areas where the provider should make improvement are: • Ensure that the management of infection control is robust and reflects national guidance including adequate record keeping to support the management of infection control."

Positive

"• The practice nurse was the infection control clinical lead who liaised with the local infection prevention team to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"This was developed to identify areas where communication with patients could be improved on such as information in larger print for patients with visual impairments or sign language for patients with a hearing impairment."

Positive

"Our key findings across all the areas we inspected were as follows: • Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were satisfied with the care provided by the practice and that their dignity and privacy was respected."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• We noticed a complaint handling flow chart was available to staff behind the reception desk."

Positive

"For example we saw how the practice had responded to a complaint relating to a minor surgery procedure."

Positive

"The information highlighted that appropriate actions were taken as a result of the complaint and that the practice demonstrated openness and transparency when dealing with the complaint."

Positive

"• There was an overarching governance framework which supported the delivery of the practice’s strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Clinical audits were carried out to demonstrate quality improvement and to improve patient care and treatment."

Positive

"The GPs explained that they were aiming to improve this rate and that they were working with a GP from the local clinical commissioning group to develop strategies for improvements without compromising the quality of care delivered during consultations."

Positive

"This report describes our judgement of the quality of care at this service."