What is the Quality of Care at Rangeways Road Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Each board had a clear title for example there was a notice board for adults which contained carer information and dementia awareness resources."

Neutral

"For example there was a notice board for adults which contained carer information and dementia awareness resources."

Positive

"• There were longer appointments available at flexible times for people with a learning disability for carers and for patients experiencing poor mental health."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"COPD is the name for a collection of lung diseases including chronic bronchitis and emphysema."

Positive

"One the GPs specialised in diabetes care this included teaching patients how to safely inject insulin and closely monitoring these patients with repeat visits and phone calls."

Positive

"Staff we spoke with felt that these factors contributed towards their QOF performance for diabetes care."

Neutral

"The practice nurse also specialised in managing diabetes and often referred patients for insulin initiation."

Positive

"The practice also completed audits on minor surgery; to check for consent infection rates and postop antibiotic prescribing rates."

Positive

"• There were longer appointments available at flexible times for people with a learning disability for carers and for patients experiencing poor mental health."

Positive

"• The PPG assisted with the practices flu clinics by welcoming patients and providing them with resources and information on flu vaccinations."

Positive

"There was also a seasonal health notice board which promoted the practices flu clinics and information on the flu vaccination."

Positive

"The practice offered flu jabs and annual reviews for anyone who was a carer."

Positive

"The practice also took this opportunity to provide mini health checks to patients once they had received a flu vaccination the PPG promoted this and guided patients through the process."

Positive

"For example patients with high blood pressure were identified and seen by the GP on the day."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice also supported patients by referring them to a gateway worker from the local mental health trust who provided counselling services on a weekly basis in the practice."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"We saw evidence that monthly multidisciplinary team meetings took place with regular representation from a wide range of health and social care services including health visitors district nurses and community mental health nurses."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"• The practice operated a fast access system for patients with a suspected urinary tract infection UTI."