What is the Quality of Safety at Kingswinford Medical Practice

Positive

"Patients and comment cards all gave positive feedback with regards the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly and helpful."

Positive

"They told us they were satisfied with the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly and helpful."

Positive

"• Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There was a health and safety policy and the practice had risk assessments in place to monitor safety of the premises fire risk and risks associated with infection control such as the control of substances hazardous to health and legionella."

Positive

"We saw that specific actions were applied along with learning outcomes to improve safety in the practice."

Positive

"Overview of safety systems and processes • The practice had systems in place to monitor safety and used a range of information to identify risks and improve patient safety."

Positive

"• The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as safeguarding infection control fire safety health and safety and confidentiality."

Positive

"There were also processes in place for formally reporting incidents patient safety alerts comments and complaints received from patients."

Positive

"There were appointed fire and safety leads."

Positive

"• Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and policies were accessible to all staff."

Positive

"There was a health and safety policy and the practice had risk assessments in place to monitor safety of the premises fire risk and risks associated with infection control such as the control of substances hazardous to health and legionella."

Positive

"• The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as safeguarding infection control fire safety health and safety and confidentiality."

Positive

"• The practice had an infection control team which consisted of a practice nurse and a GP partner; these Are services safe?"

Neutral

"Staff had received up to date infection control training and the training was also incorporated in to the induction programme for new staff members."

Neutral

"• There was an infection prevention control protocol in place and we saw records of completed infection control audits."

Neutral

"For instance staff we spoke with were aware of whom to report safeguarding concerns to who to go to for infection control guidance and how to report a whistleblowing concern."

Positive

"Patients and comment cards all gave positive feedback with regards the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly and helpful."

Positive

"They told us they were satisfied with the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly and helpful."

Positive

"We saw that staff were friendly and helpful and treated patients with kindness and respect."

Positive

"• We saw that staff were friendly and helpful and treated patients with kindness and respect."

Positive

"• Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example the practices complaints policy did not clearly advise patients on what to do in the event that they were unhappy with the complaint response and did not signpost them to support organisations such as the Ombudsman."

Positive

"Staff also monitored complaint themes and reflected on complaints during practice meetings."

Positive

"• Ensure that policies associated with complaint management reflect guidelines and are embedded in practice."

Positive

"We noted that in most areas governance and performance management arrangements were proactively reviewed and reflected best practice for example: • The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"However in some areas we noted that governance arrangements were ineffective and did not reflect best practice."

Positive

"We noted that the practice also informed the CCG Clinical Commissioning Group of significant events including those relating to information governance and instances where recurrence or themes had been identified."

Neutral

"• However during our inspection we noted that governance arrangements were not always effective across specific systems and processes when managing complaints."

Positive

"The audits demonstrated quality improvement and staff were actively engaged to monitor and improve patient outcomes."

Positive

"This report describes our judgement of the quality of care at this service."