What is the Quality of Safety at Littlewick Medical Centre

Positive

"They told us they were generally satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"The practice had measures in place to help patients feel comfortable and to maintain their privacy and dignity."

Positive

"These included: • Curtains were provided in consulting rooms and were used to maintain privacy and dignity during sensitive examinations and treatments."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"• The practice had a clear vision with quality and safety as its top priority."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"When there were unexpected or unintended safety incidents: • People affected were offered support and information and given apologies where appropriate."

Positive

"• When there were unintended or unexpected safety incidents patients were offered support information and explanations."

Positive

"When there were unintended or unexpected safety incidents patients were offered support and explanations."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had a health and safety policy which was accessible to all staff."

Positive

"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"These included: • Arrangements to safeguard children and vulnerable adults from abuse which reflected local pathways and relevant legislation."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"In addition the practice maintained an infection control rolling action plan to monitor progress in respect of any ongoing issues."

Positive

"A practice nurse was the infection control clinical lead and they liaised with local infection prevention leads to keep up to date with best practice."

Positive

"Regular infection control audits were undertaken and action plans were produced to ensure action was taken to address any identified areas for improvement."

Positive

"There was an infection control policy and protocol in place which was supported by an infection control mission statement."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said they found the practice staff caring and helpful and they were treated them with dignity and respect."

Positive

"They told us they were generally satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"In addition the practice maintained an infection control rolling action plan to monitor progress in respect of any ongoing issues."

Positive

"The practice’s performance was less positive in respect of interactions with nurses."

Positive

"These included: • Curtains were provided in consulting rooms and were used to maintain privacy and dignity during sensitive examinations and treatments."

Positive

"The practice identified learning from the complaint around clear communication within the nursing team and with the patient."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."