What is the Quality of Safety at Willerby and Swanland Surgery

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows; • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared with staff involved in incidents to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"There was a health and safety policy available and a poster with details of responsible people."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"The GPs had not completed training for fire safety infection control information governance and safeguarding adults."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"The GPs had not completed training for fire safety infection control information governance and safeguarding adults."

Neutral

"There was an infection control protocol in place and staff had received training."

Positive

"Staff sign posted carers to local services for support and advice."

Neutral

"• The practice referred and sign posted people who needed support for alcohol or drug problems to local counselling services."

Positive

"Patients said they felt the practice offered a very good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said staff were polite and helpful and treated them with dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example a complaint was received after information about a patient was given to the wrong person as the staff member had not checked the identity of the family member they were speaking to."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the practice standards to provide good quality care."

Positive

"The GPs had not completed training for fire safety infection control information governance and safeguarding adults."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"Other audits and quality assurance had been completed."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."