What is the Quality of Facilities at Willerby and Swanland Surgery

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Neutral

"The Practice nurse visited patients at home to do long term conditions reviews."

Neutral

"During our visit we: • Received feedback from a range of staff including two GP partners three practice nurses the practice manager the health promotion officer administration secretarial and receptionist staff."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"The audit had been repeated and showed there had been an improvement with the coding of patients records been done correctly and an increase in the number of patients who were attending for screening and monitoring of their bloods."

Positive

"• A programme of continuous clinical and internal audit and monitoring was used to monitor quality and to make improvements."

Positive

"• There were procedures in place for monitoring and managing risks to patients and staff safety."

Positive

"These included monitoring of patients with duplicate names that had an alert on their record and the number of patients with diabetes that had attended retinal screening."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There is a small amount of car parking available including disabled parking."

Neutral

"• There had been three clinical audit completed in the last two years all were completed audit cycles where the improvements made were implemented and monitored."

Positive

"There was a health and safety policy available and a poster with details of responsible people."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"One of the practice nurses was the infection prevention and control IPC lead who liaised with the local IPC teams to keep up to date with best practice."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"Details for infection prevention and control needed to be role specific for clinical and non clinical staff."