What is the Quality of Care at Lockwood Surgery

Positive

"• The practice told us that before referring patients for diagnostic confirmation of dementia they carried out a range of prediagnostic checks such as blood tests computerised tomography CT scan and electrocardiogram ECG testing to help ascertain a speedy diagnosis."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• There were longer appointments available for patients with a learning disability or other patients with additional needs."

Positive

"QIPP is a large scale programme developed by the Department of Health to drive forward quality improvements and improve efficiency in NHS care."

Positive

"• There were longer appointments available for patients with a learning disability or other patients with additional needs."

Positive

"This group of patients were offered an annual health check and seasonal flu vaccination each year."

Positive

"Carers were offered an annual health check and were offered season flu vaccination."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had told patients experiencing poor mental health how to access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators were higher than CCG and national averages."

Positive

"For example when a vaccine intended for an adult had been given to a child in error advice was sought from the appropriate agencies the family affected were given a face to face meeting where the error was discussed in a frank and open manner."

Positive

"• The practice had developed a number of protocols for managing prescribing and repeat prescribing of medicines and for treatment of some conditions such as urinary tract infections UTIs • Staff had the skills knowledge and experience to deliver effective care and treatment."

Positive

"Where a patient was known to have visual impairment a note was on their records reminding staff that all letters should be sent in large font."

Neutral

"DMARDS are a group of medicines commonly used in patients with rheumatoid arthritis."