Latest Snippet(s)
Neutral
"The practice was experiencing staffing challenges but they had safety measures in place to ensure risk was minimised."
2019-02-01 Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
Latest Snippet(s)
Positive
"The areas where the provider should make improvements are: • Review and improve the systems to record completed actions as a result of infection control audits."
Neutral
"• Actions following an infection control audit had not been completed."
Neutral
"• The practice had acted on issues identified from infection control audits and cleanliness checks."
2019-02-01 Snippet(s)
Positive
"• The practice had systems in place to manage the control of infection however action from the annual risk assessment had not always been completed."
Neutral
"Actions following an infection control audit had not been completed."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2019-02-01 Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2019-02-01 Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2019-02-01 Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2019-02-01 Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practices GP patient survey results were in line with local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2019-02-01 Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2019-02-01 Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2019-02-01 Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"The areas where the provider must make improvements as they are in breach of regulations are: • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
Positive
"• The practice had developed working groups that focused on different areas of governance and performance within the practice."
2019-02-01 Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
2019-02-01 Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."