What is the Quality of Safety at Skyways Medical Centre

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The property management agency had risk assessments in place to monitor safety such as control of substances hazardous to health; infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"The practice had appropriate health and safety policies and protocols in place with named leads."

Positive

"We reviewed safety records incident reports and patient safety alerts."

Positive

"• Clinical audits were prompted by changes and updates to guidelines significant events safety alerts and local prescribing priorities."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• All staff received mandatory training that included: safeguarding fire safety awareness basic life support and information governance."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements to safeguard children and vulnerable adults from abuse."

Positive

"The property management agency had risk assessments in place to monitor safety such as control of substances hazardous to health; infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"One of the GP partners was the lead for infection control in the practice and the practice nurses was responsible for monitoring infection control practice day to day."

Positive

"The practice had comprehensive infection control policies in place including hand washing handling of specimens and handling of sharps ."

Neutral

"The practice had recently invested in a major modernisation of the premises to bring them up to current standards including infection control and prevention."

Neutral

"• The practice also carried out quarterly inhouse annual infection control audits."

Neutral

"For example: patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"The practice discussed the incident at the team meeting reviewed clinical waste disposal procedures and put up clearer signage in the toilets for patients."

Neutral

"• The practice used interpreting and sign language services."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"This stated that the practice aimed to provide evidencebased primary care to improve patient outcomes health while treating patients with dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Patients said they were treated with respect and they were involved in decisions about their care and treatment."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."

Positive

"Lessons were learnt from individual concerns and complaints and action was taken as a result to improve the quality of care for example the practice had reviewed its repeat prescription process with staff following a complaint."