What is the Quality of Facilities at Skyways Medical Centre

Positive

"The practice also held monthly inhouse multidisciplinary meetings and routinely liaised with health visitors district nurses and the local palliative care team to coordinate care and share information."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice nurse and GPs carried out home visits when appropriate."

Positive

"The practice nurse and health care assistant monitored fridge temperatures in line with current guidelines and kept records of daily checks."

Neutral

"GP and nurse appointments were available in the evening."

Neutral

"During our visit we: • Spoke with a range of staff including the GP partners the practice nurse the phlebotomist and receptionists."

Neutral

"We reviewed the practice appointment system and found that routine appointments with either a GP or nurse were available in around one week."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"One of the GP partners was the lead for infection control in the practice and the practice nurses was responsible for monitoring infection control practice day to day."

Positive

"• One of the GP partners provided close monitoring mentoring and regular review to support some of the regular locum doctors in the practice."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Reviewed a range of documentary sources of evidence including practice policies protocols audits meeting minutes and monitoring checks."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff needed to meet patients’ needs."

Positive

"They told us the practice was very responsive to issues within their control but less progress had been made on more general issues such as the availability of disabled parking spaces on the street tended to be outside the immediate control of the practice."

Positive

"The practice is registered with the Care Quality Commission CQC to provide the regulated activities of diagnostic and screening procedures; maternity and midwifery services and treatment of disease disorder and injury."

Neutral

"For example: patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"• The practice used clinical audit as a tool to monitor and improve its performance."

Positive

"The practice had appropriate health and safety policies and protocols in place with named leads."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"We needed to do this to understand how the practice was involving patients and carers in decisions and to check it was carrying out health checks and medicine reviews in line with its policies."