What is the Quality of Facilities at Westbourne Medical Group

Positive

"• A palliative care register was maintained and the practice offered immunisations for pneumonia and shingles to older people."

Positive

"The nurse practitioner was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice has two nurse prescribers female a practice nurse female a healthcare assistant female a phlebotomist six administrative support staff a modern apprentice an apprentice healthcare assistant two work placement students and a domestic staff member."

Positive

"The practice nurse worked to encourage uptake of screening and immunisation programmes with the patients at the practice for example the nurse took samples opportunistically when this was possible."

Neutral

"During our visit we: • Spoke with a range of staff including the GP partner and partner practice manager two salaried GPs two nurse practitioners a practice nurse a healthcare assistant the practice pharmacist and four reception and administrative staff and spoke with patients who used the service."

Neutral

"The nurse practitioner and the healthcare assistant visited the home to undertake the health checks for these people."

Positive

"Management monitoring and improving outcomes for people Data showed that the practice was performing highly when compared to practices nationally."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"A GP was part of the local Vanguard to improve access and care to frail elderly patients including those who were resident in care homes."

Positive

"A GP was part of the local Vanguard to improve access and care to frail elderly patients including those who were resident in Care Homes."

Neutral

"PSDs are a written instruction from a qualified and registered prescriber for a medicine including the dose route and frequency or appliance to be supplied or administered to a named patient after the prescriber has assessed the patient on an individual basis."