What is the Quality of Safety at Houghton Medical Group

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"This included basic life support health and safety infection control information governance safeguarding and appropriate clinical based training for clinical staff."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Staff understood and fulfilled their responsibilities with regard to raising concerns recording safety incidents and reporting them both internally and externally."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"There was a health and safety policy available and staff were aware of their roles and responsibilities in relation to this."

Positive

"For example the practice had undertaken peer review safety assessments recently reviewed and changed its appointment system and reviewed the process in which they dealt with electronic mail as part of lean workshop transformation programmes."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice was clean and hygienic and good infection control arrangements were in place."

Positive

"This included basic life support health and safety infection control information governance safeguarding and appropriate clinical based training for clinical staff."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Patients experiencing poor mental health were sign posted to various support groups and third sector organisations."

Positive

"Patients we spoke with during the inspection and those that completed Care Quality Commission comments cards said they were treated with compassion dignity and respect and they felt involved in decisions about their care and treatment."

Positive

"Patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Results from the National GP Patient Survey showed patients were generally satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"For example a complaint in respect of staff attitude when dealing with a young person had led to the practice working towards the ‘You’re Welcome’ accreditation to ensure the practice was young person friendly and young people felt comfortable discussing sensitive issues with staff."

Positive

"We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"For example a complaint in respect of staff attitude when dealing with a young person had led to the practice working towards the ‘You’re Welcome’ accreditation to ensure the practice was young person friendly and young people felt comfortable discussing sensitive issues with staff."

Positive

"They had been involved in designing carer’s information leaflets reviewing anonymised complaint information Are services wellled?"

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"This included basic life support health and safety infection control information governance safeguarding and appropriate clinical based training for clinical staff."

Positive

"The leadership management and governance of the practice assured the delivery of personcentred care which met patients’ needs."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."