Latest Snippet(s)
Positive
"• The system for recording and acting on drug safety alerts was not always effective."
Positive
"For example ensuring compliance with all relevant patient safety alerts issued from the Medicines and Healthcare products Regulatory Agency MHRA."
Positive
"For example the system for recording and acting on safety alerts."
2020-05-29 Snippet(s)
Positive
"The registered persons had not done all that was reasonably practicable to mitigate risks to the health and safety of service users receiving care and treatment."
Positive
"The registered person had systems or processes in place that operated ineffectively in that they failed to enable the registered person to assess monitor and improve the quality and safety of the services being provided."
2019-02-04 Snippet(s)
Positive
"* The practice was unable to demonstrate the policy and protocol for patient safety particularly patients in the waiting room and oversight and clinical review of deteriorating or acutely unwell patients."
Latest Snippet(s)
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
Latest Snippet(s)
Positive
"We found that: • Staff dealt with patients with kindness and respect and involved them in decisions about their care."
Positive
"• Complete and contemporaneous records in respect of each patient were not always maintained."
2020-05-29 Snippet(s)
Positive
"We rated the practice as good for providing caring and responsive services because: • Staff dealt with patients with kindness and respect and involved them in decisions about their care."
Neutral
"The registered person had systems or processes in place that operated ineffectively in that they failed to enable the registered person to evaluate and improve their practice in respect of the processing of the information obtained throughout the governance process."
2019-02-04 Snippet(s)
Positive
"At this inspection we found: • We received positive feedback from patients who said they were treated with compassion dignity and respect."
Positive
"* The practice was unable to demonstrate effective systems and processes to ensure the safe management of medicines in respect of regular audit or oversight of the patients prescribed high risk medicines and controlled drugs."
Latest Snippet(s)
Positive
"• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
2020-05-29 Snippet(s)
Neutral
"The registered person had systems or processes in place that operated ineffectively in that they failed to enable the registered person to evaluate and improve their practice in respect of the processing of the information obtained throughout the governance process."
2019-02-04 Snippet(s)
Positive
"• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2020-05-29 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2019-02-04 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2020-05-29 Snippet(s)
Positive
"We rated the practice as requires improvement for providing effective services because: • There was not a comprehensive programme of quality improvement activity."
Positive
"In particular: • The practice was unable to demonstrate a programme of clinical audit and quality improvement activity to routinely review the effectiveness and appropriateness of the care provided."
2019-02-04 Snippet(s)
Positive
"For example evidence of shared learning from significant events a programme of quality improvement activity and a documented business plan."
Positive
"* The practice was unable to demonstrate a programme of clinical audit and quality improvement activity to routinely review the effectiveness and appropriateness of the care provided."
2019-02-04 Snippet(s)
Positive
"• Review and strengthen the documentation available to patients wishing to make a complaint to ensure they are relevant and specific to the practice."