What is the Quality of Care at Heady Hill Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Other regular auditing and outcome monitoring included flu audits patients at risk of dementia shingles immunisations carers and child protection patients."

Positive

"It carried out dementia checks and advanced care planning for patients with dementia."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Neutral

"Patients with dementia were offered full inhouse checks and if identified as needed included MRI scans and referral to the memory clinic."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"They kept a register of all patients with a learning disability who were offered an annual health check."

Positive

"The practice nurse also helped manage patients with longterm conditions such as COPD chronic obstructive pulmonary disorder asthma diabetes and heart conditions."

Positive

"Services include family planning antenatal diabetic asthma cardiac chronic obstructive pulmonary disease COPD and hypertension clinics."

Positive

"The GPs told us they led in specialist clinical areas such as diabetes heart disease and asthma and the practice nurses supported this work which allowed the practice to focus on specific conditions."

Positive

"Other regular auditing and outcome monitoring included flu audits patients at risk of dementia shingles immunisations carers and child protection patients."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"They kept a register of all patients with a learning disability who were offered an annual health check."

Positive

"Other regular auditing and outcome monitoring included flu audits patients at risk of dementia shingles immunisations carers and child protection patients."

Positive

"The practice offered a full range of immunisations for children travel vaccines and flu vaccinations in line with current national guidance."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Health checks for people experiencing mental health issues were offered and the practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"Staff had received training on how to care for people with mental health needs and dementia."

Positive

"Care plans were used to identify need specifically in older people and people with mental health conditions."

Positive

"National data showed that the practice was in line with targets for cancer screening and referral rates to secondary and other community care services for all conditions."

Positive

"The practice nurse also helped manage patients with longterm conditions such as COPD chronic obstructive pulmonary disorder asthma diabetes and heart conditions."

Positive

"The GPs told us they led in specialist clinical areas such as diabetes heart disease and asthma and the practice nurses supported this work which allowed the practice to focus on specific conditions."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as diabetes and that the latest prescribing guidance was being used."

Positive

"Services include family planning antenatal diabetic asthma cardiac chronic obstructive pulmonary disease COPD and hypertension clinics."

Neutral

"It had been identified that Heady Hill surgery were the third highest antibiotic prescriber within the borough."

Neutral

"Actions included rechecking antibiotic prescribing on a weekly basis."

Positive

"We saw evidence of calibration of relevant equipment; for example weighing scales spirometers blood pressure measuring devices and the fridge thermometer."