What is the Quality of Safety at Hanscombe House Surgery

Positive

"The practice had also completed additional risk assessments to monitor safety of the premises such as the control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"There was a health and safety policy available and the practice had up to date fire risk assessments and carried out regular fire drills."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding basic life support equality and diversity fire safety health and safety Are services effective?"

Positive

"When there were unintended or unexpected safety incidents people received reasonable support a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support and a verbal and written apology."

Positive

"• They had a system in place to record and manage written correspondence in relation to safety incidents."

Positive

"Patients commented on how clean the practice was and how satisfied they were with the reception staff and quality of care provided by the doctors and nurses."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff had received safeguarding training and knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had also completed additional risk assessments to monitor safety of the premises such as the control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice told us that they were sourcing training for the infection control lead but there was no date for this."

Neutral

"There was an infection control protocol in place and staff were able to demonstrate an understanding of infection control relevant to their role for example hand washing techniques and the use of personal protective equipment such as gloves and aprons."

Neutral

"• The practice had an infection control lead in place however this person had not attended their annual infection control refresher training."

Neutral

"A sign language interpreter was also available by appointment."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding basic life support equality and diversity fire safety health and safety Are services effective?"

Neutral

"Staff were aware of the need to recognise equality and diversity and acted accordingly."

Positive

"For example we saw that the practice had investigated a complaint about a missed radiology referral to an acute hospital."

Positive

"There was an overarching governance framework which supported the delivery of good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved in improving care and treatment and people’s outcomes."