What is the Quality of Care at The Village Surgery

Positive

"• There were registers for patients with dementia and those with a learning disability."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• Longer appointments were available for all patients including patients with a learning disability and the elderly."

Positive

"For example we saw that following an update to NICE guidance for asthma care the practice had adopted care plans for asthma patients as recommended."

Positive

"For example we saw that nursing staff involved in reviewing patients with long term conditions such as diabetes and asthma attended regular updates and received training to support them specifically in these roles."

Positive

"• Nurses trained in chronic disease management had lead roles in supporting patients with long term conditions such as diabetes asthma and chronic obstructive pulmonary disease COPD."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"For example we saw that nursing staff involved in reviewing patients with long term conditions such as diabetes and asthma attended regular updates and received training to support them specifically in these roles."

Positive

"• Nurses trained in chronic disease management had lead roles in supporting patients with long term conditions such as diabetes asthma and chronic obstructive pulmonary disease COPD."

Neutral

"• Performance for diabetes related indicators was comparable to the Hertfordshire Valley Clinical Commissioning Group CCG and national averages."

Neutral

"• The practice provided influenza pneumonia and shingles vaccinations."

Positive

"• Longer appointments were available for all patients including patients with a learning disability and the elderly."

Neutral

"For example the Independent Wheathampstead PPG published a regular newsletter for patients and had supported practice flu clinics."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• The practice held a register of patients experiencing poor mental health and invited them to attend annual reviews."

Positive

"Patient and carer support to cope emotionally with care and treatment The practice maintained dedicated noticeboards for different patient groups such as the elderly those suffering with poor mental health and young adults."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• Performance for mental health related indicators were comparable to local and national averages."

Neutral

"The practice had told patients experiencing poor mental health about how to access support groups and voluntary organisations."

Neutral

"Performance for mental health related indicators was comparable to local and national averages."