What is the Quality of Safety at Keighley Road Surgery

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Doors were locked during intimate examinations to preserve patients’ privacy and dignity."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• When there were unintended or unexpected safety incidents people received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"When there were unintended or unexpected safety incidents people received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: · the practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients and adapted services in response."

Positive

"There was a health and safety policy available with a poster in the reception office."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"In addition they had placed signage on doors indicating ‘push’ or ‘pull’ and had ensured that the patient call system displayed patient names for a longer period of time to ensure that patients did not miss their appointment times."

Positive

"Patients said they felt the practice offered a high standard of care and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Staff told us that there was an open culture where staff at all levels were afforded respect and felt valued within the practice."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy to provide good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"• Staff received training which included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."